I have just been cleaning out some of my inbox and found this old quote from Stuart Scott. Interestingly it is still available on the Intranet page
Micronews: Can too much process inhibit efficient workflow?
Scott: That’s the biggest fallacy about having a process focus. In fact, the opposite is true. … Companies that don’t have a well-balanced focus on process spend a lot of time reinventing and redefining the information intelligence they get – how to sell, manage a sales pipeline, and so on. Process is also not a rigid thing where you have to go through 18 steps to get to something. What you really want to know is: What are the three of those 18 steps that can really make a difference? The process improvement is that people then go and do those key steps, not the 15 others that weren’t essential to success. Part of being process-focused means ignoring non value-added processes and understanding when not to do things. You actually get greater … freedom to innovate by being process-focused because, done right, you don’t target the irrelevant things that won’t add to creating a better product or customer experience
Process and Privacy 